Shipping Policy

At Classy Shoe Shop, we are committed to providing an exceptional shopping experience from selection to delivery. Our refined shipping and returns processes reflect the same attention to detail and quality that defines our premium footwear and apparel collections.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

• Standard Shipping ($12.95) – via DHL or FedEx
  • Delivery within 10-15 business days after shipment
• Free Shipping – via EMS for orders over $50
  • Delivery within 15-25 business days after shipment

International Shipping

We proudly serve customers worldwide (excluding certain Asian and remote regions). Please note:

• Customers are responsible for any applicable customs duties, taxes, or fees
• International orders may be subject to longer delivery times
• For the most current shipping information to your country, please contact our customer service team

Returns & Exchanges

We want you to be completely satisfied with your Classy Shoe Shop purchase. If for any reason you’re not, our streamlined returns process ensures a resolution that matches the sophistication of our brand.

Return Policy Overview

• Return Window: 15 days from delivery date
• Condition: Items must be unworn, undamaged, and in original packaging with all tags attached
• Non-Returnable Items:
  • Items marked “Final Sale” (typically seasonal or clearance items)
  • Personalized or monogrammed products
  • Items without original tags or packaging
  • Products showing signs of wear or damage

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order with the following details:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Body:
  • Item(s) for return (product name, size, color)
  • Reason for return
  • Preferred resolution (refund or exchange details)
  • Confirmation that items are in original condition
  • Your full name and contact information

Step 2: Receive Return Authorization

Within 1-2 business days, you’ll receive:

• A Return Merchandise Authorization (RMA) number
• Detailed return instructions
• A prepaid return shipping label (for US customers)

Step 3: Package and Ship Your Return

Please ensure your return package includes:

• Items in original condition with all tags attached
• Original packaging when possible
• A copy of your order confirmation or packing slip
• The RMA number clearly marked on the outside of the package

Step 4: Return Processing

Once received at our facility:

• Our quality team will inspect items within 3-5 business days
• You’ll receive email confirmation when your return is processed
• Refunds will be issued to your original payment method

Refund Details

Refunds are processed according to your original payment method:

• Credit Cards (Visa, MasterCard, JCB): 5-10 business days after processing (depending on your bank)
• PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

For exchanges, we recommend:

• Placing a new order for the desired item to ensure availability
• Returning your original purchase following the standard return process
• Price differences will be refunded or charged accordingly

International Returns

For our global clientele (excluding certain Asian and remote regions):

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service
• Customs fees are non-refundable

Need Assistance?

Our dedicated customer service team is available to help with any questions about shipping, returns, or exchanges.

Contact us at [email protected] or by mail at:

Classy Shoe Shop
Attn: Customer Service
6802 North 67th Avenue
Glendale, US 85301

We appreciate your trust in Classy Shoe Shop and strive to make every aspect of your experience with us as refined as our products.