At Classy Shoe Shop, we take pride in offering premium footwear and apparel that meets our exacting standards of quality and style. However, if you’re not completely satisfied with your purchase, our refined returns process ensures a seamless experience that matches the sophistication of our brand.

Key Return Details:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, undamaged, and in original packaging with tags attached
  • Final Sale Items: Certain personalized or seasonal items marked “Final Sale” cannot be returned

Our Return & Exchange Process

Step 1: Initiate Your Return

To begin your return or exchange, please email our customer service team at [email protected] within 15 days of receiving your order. Include the following details in your email:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Classy Shoe Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item(s) for return: [Product Name, Size, Color] – Reason for return: [Please specify] – Preferred resolution: [Refund/Exchange for [Product Details]] I confirm that the items are in their original condition with tags attached and packaging intact. Please provide return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our customer service team will respond with:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • A prepaid return shipping label (for US customers)

Step 3: Package and Ship Your Return

Please ensure:

  • Items are in original condition with all tags attached
  • Original packaging is used when possible
  • Include a copy of your order confirmation or packing slip
  • Clearly mark the RMA number on the outside of the package

Step 4: Processing Your Return

Once we receive your return:

  • Our quality team will inspect the items within 3-5 business days
  • You’ll receive email confirmation when your return is processed
  • Refunds will be issued to your original payment method

Refund Timeline & Methods

Refunds are processed according to your original payment method:

  • Credit Cards (Visa, MasterCard, JCB): 5-10 business days after processing (depending on your bank)
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

For exchanges:

  • We recommend placing a new order for the desired item to ensure availability
  • Return your original purchase following the standard return process
  • Price differences will be refunded or charged accordingly

Non-Returnable Items

To maintain our high standards, the following cannot be returned:

  • Items marked “Final Sale”
  • Personalized or monogrammed products
  • Items without original tags or packaging
  • Products showing signs of wear or damage

International Returns

For our global clientele (excluding certain Asian and remote regions):

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • Customs fees are non-refundable

Need Assistance?

Our dedicated customer service team is available to help with any questions about returns or exchanges. Contact us at [email protected] or by mail at:

Classy Shoe Shop
Attn: Returns Department
6802 North 67th Avenue
Glendale, US 85301

We appreciate your trust in Classy Shoe Shop and strive to make every aspect of your experience with us as refined as our products.