FAQ

We specialize in sophisticated footwear and apparel for the fashion-conscious customer. Our curated collection includes:

• Footwear: Boots, flats, heels, loafers, sandals, sneakers & athletic shoes
• Apparel: Clothing, coats & outerwear, dresses, pants, shirts & tops, shorts, skirts, sweaters

Each piece is carefully selected for its quality, style, and timeless appeal.

Our customers are globally-minded individuals who appreciate:

• Premium quality footwear and apparel
• Sophisticated, coordinated wardrobe pieces
• Effortless international shopping experiences
• Attention to detail in both products and service

Whether you’re building a capsule wardrobe or looking for that perfect statement piece, we cater to your refined taste.

Each product page includes detailed sizing information. We recommend:

• Reviewing our size charts carefully
• Checking the product description for any fit notes (e.g., “runs small”)
• When in doubt between sizes, consider sizing up

Remember, we offer 15-day returns if the fit isn’t perfect.

Absolutely. We pride ourselves on accurate product representation:

• Multiple high-resolution images from different angles
• Detailed descriptions of materials, colors, and finishes
• No filters or misleading lighting

Our rigorous quality checks ensure what you see is what you’ll receive.

We accept all major credit cards and secure payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed through secure, encrypted channels for your protection.

Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. You can shop with complete confidence at Classy Shoe Shop.

We process orders quickly to get your items to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the packing process.

We proudly offer worldwide shipping to most destinations, excluding some remote areas in Asia and other locations. During checkout, simply enter your address to confirm we can deliver to your location.

We offer two convenient shipping methods:

Pro Tip: Combine items in one order to qualify for free shipping while maintaining a coordinated wardrobe.

Delivery times consist of two parts:

1. Processing: 1-2 business days for quality checks and packing
2. Shipping:
   • Standard: 10-15 days after processing
   • Free: 15-25 days after processing

You’ll receive tracking information once your order ships so you can follow its journey to you.

International customers may be subject to customs fees or import duties depending on their country’s regulations. These fees are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office for more information.

We want you to love every Classy Shoe Shop purchase:

• 15-day return window from delivery date
• Items must be unworn, in original condition with tags attached
• Original packaging should be used when possible
• Return shipping costs are the customer’s responsibility

Due to our rigorous quality checks, you’ll rarely need to return items, but we’re here if you do.

Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide detailed return instructions and the appropriate return address.

Once we receive and inspect your return (typically within 5 business days), we’ll process your refund to the original payment method. Please allow additional time for your bank or credit card company to post the refund to your account.

Currently, we don’t offer direct exchanges. For a different size or color, we recommend placing a new order and returning the original item following our standard return process.

Our customer service team is available via email at [email protected]. We typically respond within 24 hours during our business hours (Monday-Friday, 9am-5pm PST).

Our headquarters is located at:
6802 North 67th Avenue, Glendale, US 85301
Though we serve customers worldwide, we’re proud of our Glendale roots.